What is Google Reject Summary in ProManage?

Overview

The Google Reject Summary (also referred to as Brand Protection) in ProManage safeguards your Google My Business (GMB) listings from unauthorized edits.

When external parties attempt to change verified business information - such as contact details, hours of operation, or location - ProManage automatically reverts these changes to maintain accuracy, consistency, and brand integrity.

This feature ensures that your public business profiles always display verified and approved information, preventing reputational risks from incorrect data.

Key Metrics Displayed

1. Profiles Protected
2. Number of business profiles actively shielded from unauthorized changes within the selected date range.
3. Unauthorized Changes
4. Total number of edits reverted by ProManage to maintain verified information.
5. Google Reject / Brand Protection Graph
6. A visual timeline showing the frequency of unauthorized changes and reverts for the selected date range, enabling quick trend analysis.

Detailed View

Click "View Details" to open a comprehensive report on all reverted changes.

The details are categorized by change type, including:

1. Primary Category
2. Latitude & Longitude
3. Phone Numbers
4. Profile Description
5. Working Hours
6. Address
7. Services
8. Website URL
9. Service Items

Category-Wise Changes

This section breaks down reverted edits by category, helping you identify which attributes are most frequently targeted for unauthorized modifications.

For example, frequent phone number changes may indicate fraudulent activity, while address changes could signal location spoofing.

Reject Summary / Brand Protection Table

The table provides granular details on each reverted change, including:

1. Business Name & Attributes (Category, LatLong, Phone Numbers, Profile Description, Working Hours, Address, Title, Website URL, Service Items)
2. Total Reverts per business profile

Exporting the Data

Download Steps:

1. Go to the Reject Summary Table section.
2. Click the "Download" button.

Export Format:

Data is exported in Microsoft Excel (XLSX) format for further analysis or sharing with team members.

Fields Included in the Download:

1. Rejected Date – Date when ProManage reverted the unauthorized change.
2. Business ID – Unique identifier assigned to the business profile.
3. Business Name – The official name of the business.
4. City – City of the business location.
5. State – State of the business location.
6. Attributes – The specific fields affected (e.g., Category, LatLong, Phone Numbers).
7. Grand Total – Total number of changes reverted for that profile.

Business Impact

By using the Google Reject Summary / Brand Protection feature, organizations can:

1. Maintain data consistency across multiple locations.
2. Prevent misinformation from appearing on Google search and maps.
3. Protect brand trust by ensuring all customer-facing information is verified and accurate.