Introduction

In this Privacy Policy, references to "you" means any person submitting any data or information to Sulekha.com New Media Pvt Ltd ( Hereinafter for the sake of brevity referred to as 'Sulekha', Sulekha.com ).
The term "Platform" used in this document refers to the website (being www.sulekha.com), mobile apps and / or any other services offered / to be offered by Sulekha.
Privacy issues are a high priority for us at Sulekha and we follow standard industry practices to maintain your personal information. Please read the following to learn more about our privacy policy.

Policy coverage

This Privacy policy covers Sulekha's treatment of personally identifiable information that Sulekha collects when you are on the Sulekha site, and when you use Sulekha's services. This policy also covers Sulekha's treatment of any personally identifiable information that Sulekha's business partners share with Sulekha. This policy does not apply to the practices of companies that Sulekha does not own or control, or to people that Sulekha does not employ or manage.

Use of information by Sulekha

Sulekha is one of India's largest digital Businesses and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetisation Platform. Your user identity information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only.

We do not sell or rent personal information except that in case you are a user of our need fulfillment services, your personal information shall be shared with Sulekha's customers / advertisers / need providers and you shall be deemed to have given consent to the same.

As is common in the industry, Sulekha uses the technology of cookies and site log files to monitor user registration, to recognise registered members when they revisit the site and to track site usage. Our ability to identify you as a registered member allows us to customise the Sulekha experience and to protect your personal information based on your account settings.

Additionally, you may encounter "cookies" or other similar devices on this Platform that are placed by third parties. We do not control the use of cookies by third parties.

Further, Sulekha's customers / advertisers / need providers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any:

• Need provider / product / service
• Product / service of any customer / advertiser / need provider
• Product / Service of any particular customer / advertiser / need provider

Visibility of public creative contributions

In addition to being a need fulfillment Platform, Sulekha also provides a variety of Forums (as defined in 'Terms of Use') for its members to express. Since this expression is linked to the member's identity and the expression is in the public domain, the compilation of a member's creative contributions to Sulekha will be visible to all visitors of Sulekha, whether or not they are registered members of Sulekha.

Sharing of information with third parties

Sulekha takes your privacy very seriously. However, there may be times when we need to disclose your personal information to third parties.

Sulekha reserves the right to share recordings of all phone calls made between: [a] any user and Sulekha; [b] any service provider and Sulekha; [c] any user and service provider of Sulekha through UVN, to legal, accounting or other advisors that provide professional services and / or who assists us in training, quality monitoring and quality enhancement of our services to the user and / or service providers. You hereby grant your irrevocable consent to Sulekha to share such call recordings to third parties for such purposes. You further disclaim and / or abandon any right to sue Sulekha in relation to the same. Such third parties shall be bound by strict confidentiality agreements which limit their use of such information.

Sulekha further reserves the right to share / sell some or all of your personal information with another business entity in the event it plans to merge with, or be acquired by that business entity, re-organize, amalgamate or restructure its business. If such a transaction occurs, that other business entity or the new entity formed as a result of such transaction will be required to follow this Privacy Policy with respect to your personal information. You have no objection and are deemed to have waived all objections in relation to the same for the fullest enjoyment of the services.

The third parties with which Sulekha shares your personal information shall be bound by strict confidentiality agreements which limit their use of such information. In addition, Sulekha may share your information to send direct mailers or complimentary coupons / offers to a mailing agency to process postal mailing. Again, such an agency would be bound by strict confidentiality agreements that limit their use of such information

Partnering with others

Sulekha may partner with other online services to offer a combined service. Whenever we offer such combined services, Sulekha will make it clear who the partner is and it will be entirely up to you to use or not to use the service. Where any personal information is passed along to the partner you will be informed prior to that sharing. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Provision of aggregate demographic information to third parties:

Sulekha reserves the right to provide aggregate demographic information of its member base to advertisers and others so as to attract pertinent advertisers to advertise on Sulekha. We do not shared personal information of individual users with advertisers.

Disclosures required by law

It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.

We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Policy on abuse on Sulekha

Sulekha is committed to ensuring and enforcing a safe and friendly online community space for all our members. To this effect, we have come up with a policy on abuse that we would like all our members to be aware of. These rules govern the use of this Platform and its product / service offerings and we would like all our members to cooperate in complying with these rules so that everyone can have a pleasant experience.

Advertising and spamming

• Commercial messages or promotional messages from businesses or Organisations are not permitted on the network. Sulekha.com provides a Platform for its members to express themselves in the form of articles, columns, opinions, comments, reviews, art and photos but the website must not be used as a medium for marketing or selling to our members.
• No advertising or promotion is allowed except where it is for an event, publication or similar item that has direct relevance to the subject of discussion and is non-commercial in nature. Information about locating and sharing knowledge and expertise is welcomed, but must have relevance to the topic on which an opinion is expressed or a discussion is initiated.
• Do not post chain letters, promote pyramid schemes or recruit members for any network marketing or multilevel marketing businesses.
• Do not recruit members to join another website forum or chat group, whether personal or otherwise. if you have a suggestion for a new forum, please contact us or send your queries to member relations.
• Sulekha.com encourages healthy discussion on the topics that members contribute to in forums and where relevant, members are allowed to post links to their content. However, overt promotion of, or inappropriate links to other known commercial websites on any forum are not permitted and will be removed. If you are unsure whether a link or a posting is allowed, please send your queries to member relations. The definition of an appropriate link is one that is relevant to both the posting and the forum topic. A commercial site is considered as one which promotes a product or service for a price or for other consideration that suggests it is a for-profit business.

Copyrighted material

Uploading copies of copyrighted material as a whole or in part on Sulekha.com without explicit permission from the copyright owner shall be deemed to infringe on the copyright and this applies to materials such as text, images, music, movies, games, and other software in digital and analog format. Sulekha.com reserves the right to immediately delete such material without prior permission / consultation from the member. If you suspect that an image submitted to Sulekha.com is copyright protected and has been used fraudulently, please contact us immediately or send us an email to member relations.

Safety guidelines

The Platform is always reaching out to a wider audience by showcasing the best of our member contributions. However, in doing so, we will not allow to be uploaded anything on the site that we think could be potentially endangering or is inflammatory or embarrassing to our members. It also helps members to be aware of certain things in the interest of their safety.

• All members are responsible for the safety of their personal information. We recommend that members do not disclose their names, addresses, email addresses, telephone numbers or other personal information online.
• All members need to be aware that when they upload their photos on the Platform, the photos are not only visible to the entire internet community but can also be downloaded, since any image that can be displayed on a computer screen can be saved by the person viewing it. It is technically not possible to prevent this and hence Sulekha cannot be held liable in such cases. If you are worried about someone else viewing or saving your images then please do not submit them.
• Do not post chain letters, promote pyramid schemes or recruit members for any network marketing or multilevel marketing businesses.
• Do not recruit members to join another website forum or chat group, whether personal or otherwise. If you have a suggestion for a new forum, please contact us or send your queries to member relations.
• Sulekha encourages healthy discussion on the topics that members contribute to in forums and where relevant, members are allowed to post links to their content. However, overt promotion of, or inappropriate links to other known commercial websites on any forum are not permitted and will be removed. If you are unsure whether a link or a posting is allowed, please send your queries to member relations. The definition of an appropriate link is one that is relevant to both the posting and the forum topic. A commercial site is considered as one which promotes a product or service for a price or for other consideration that suggests it is a for-profit business.

Legalities

• All members are reminded that they may be held legally accountable for what they say or do online. In particular, members may be held liable for any defamatory comments, threats and / or untrue statements or other illegal and fraudulent claims made by them.
• Sulekha does not endorse the opinions expressed by its members.
• If any member fails to observe the above rules of conduct at any time, Sulekha reserves the right to terminate the membership of the member and / or delete all their contributions (either temporarily or permanently) from the site, depending on the nature and severity of the breach and without prior warning or consent of the member.
• Registration as a member of this Platform at any time past or present and use of the Platform and all its product / service offerings will be taken as acceptance of the above rules of conduct. Sulekha's decision on all matters is final and binding on its members. Legal jurisdiction for all disputes is the High Court of Chennai, India.
• The Platform endeavours to foster a vibrant local service need platform that serves millions of users and businesses. We are here to serve our members 24x7 and use all feedback to refine and improve the online experience for our members. You can reach TEAM SULEKHA anytime by writing to myprofile@sulekha.net and we will respond to you in a timely manner. We hope you have an enjoyable and rewarding experience on the Platform.

Google Oauth Consent and Scope Permission

1. Information We Collect

We collect the following types of information to provide our services:

• Client Data: Business information such as company name, address, phone number, email address, and business descriptions.
• Google Account Data: Access to Google My Business, Google Calendar, and related tools (with customer consent) to manage their profiles.
• Social Media Account Data: OAuth tokens and permissions to manage social profiles (e.g., scheduling posts, replying to comments).
• Communication Data: Chat messages or inquiries routed through business communication channels for operational purposes.
• Usage Data: Analytics on how customers use our services to improve functionality.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Profile Management: Creating, updating, and managing your Google My Business profile and other social media accounts.
• Business Communication: Facilitating communication between you and your customers via chat tools.
• Calendar Syncing: Adding, editing, and deleting calendar events with customer approval.
• Service Improvement: Enhancing our platform’s functionality and user experience.
• Compliance and Security: Ensuring compliance with legal obligations and maintaining security.

3. Sharing and Disclosure

We share your information only when necessary:

• With Third-Party Platforms: Data shared with Google, Facebook, or other platforms is strictly limited to the scope of our services and as authorized by you.
• With Service Providers: We use trusted partners to assist in providing our services, such as cloud hosting or analytics.
• Legal Compliance: We may disclose information if required by law or to protect our rights and the rights of others.

4. Your Data Rights

As a customer, you have the following rights:

• Access and Portability: You can request a copy of the information we have collected.
• Correction and Deletion: Request corrections to inaccurate data or deletion of your personal information.
• Revoking Consent: You can withdraw consent for accessing third-party platforms (e.g., Google My Business or Google Calendar, OAuth tokens and permissions to manage social profiles) at any time.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system can guarantee complete security. We advise you to maintain the confidentiality of your credentials.

6. Third-Party Integrations

Our platform integrates with third-party services such as Google, Facebook, and others. By using these integrations, you agree to their respective privacy policies. For example:

• Google Services: Google My Business and Google Calendar interactions are governed by Google’s Privacy Policy.
• Social Media Platforms: Facebook, Twitter, and other social media tools you authorize.

7. Changes to this Policy

We may update this policy to reflect changes in legal requirements or our practices. We will notify you of significant changes by email or on our website.

ProManage's use and transfer to any other app of information received from Google APIs will adhere to API Services User Data Policy, including the Limited Use requirements.

Meta OAuth (Facebook & Instagram)

1. Introduction

We respect your privacy and are committed to protecting the personal information you share when using our services. This section explains how we collect, use, and protect data obtained via Meta’s OAuth for Facebook and Instagram integration.

2. Information We Collect

When you log in via Facebook Login or Instagram Login (Meta OAuth), we may request the following permissions (scopes):

Facebook / Instagram Scopes

• pages_show_list – See the list of Facebook Pages you manage.
• pages_read_engagement – Read content (posts, comments) from your Pages.
• pages_manage_posts – Create, edit, or delete your Page posts.
• business_management – Manage your business assets such as ad accounts, Pages, and Instagram accounts.
• instagram_basic – Access your basic Instagram profile information and media.
• instagram_business_basic – Access basic business profile information for Instagram.
• instagram_content_publish – publish content directly to Instagram business accounts.
• instagram_business_content_publish – The instagram_business_content_publish permission allows an app to create organic feed photo and video posts on behalf of a business user.
• pages_messaging – Send and receive messages through Facebook Pages.
• pages_manage_metadata – Read and update your Page settings and metadata.
• instagram_manage_messages – Manage and respond to Instagram Direct messages.
• instagram_business_manage_messages – Manage messages for Instagram business accounts.

3. How We Use This Data

The collected data will be used solely to:

• Authenticate your account.
• Display your name, profile picture, or account details in our application.
• Fetch, manage, and publish content on your behalf (only for connected accounts).
• Provide analytics, insights, and engagement reports.
• Manage incoming and outgoing messages.
• Improve our services and user experience.

4. Data Storage and Security

• We do not sell or rent your personal data.
• All access tokens are stored securely and encrypted.
• We store only the minimum data required for functionality.
• You may revoke permissions at any time from your Facebook or Instagram account settings.

5. Consent

By logging in via Facebook or Instagram, you consent to:

• The collection and use of your data as outlined above.
• Meta sharing data with our application according to the scopes you approve during login.

6. Revoking Access

You may revoke our access at any time:

• Facebook: https://www.facebook.com/settings?tab=business_tools
• Instagram: Via Facebook’s Account Center linked to your Instagram.

7. Changes to This Policy

We may update this section from time to time. Updated versions will be published on this page.

8. Contact Us

If you have any questions about this Privacy Policy or Meta OAuth data usage, contact us:

Email: metasync@promanage.biz

Grievance Officer

In keeping with the provisions prescribed in the Information Technology Act 2000 and Rules made there under and as amended from time to time, the name and contact details of the Grievance Officer are provided below:

By Post:

The Grievance Officer,
Sulekha.com New Media Pvt Ltd
RMZ Millennia Business Park
2nd Floor, Campus 1A, No. 143
Dr. MGR Road, Kandanchavadi,
Chennai, Tamil Nadu - 600 096, India

By Email:

- legal@sulekha.net