In this Privacy Policy, references to "User" means any person submitting any data or information to ProManage Platforms Private Limited (Hereinafter for the sake of brevity referred to as 'PME', Company).
The term "Platform" used in this document refers to the website (being www.promanage.biz), mobile apps, storage space, instructions, processes, data and / or any other services offered / to be offered by PME.
PME reserves the right to review and update this Privacy Policy from time to time by posting a prominent notice on the homepage stating that the Privacy Policy has been changed and updating the effective date of this Privacy Policy.
If PME makes any material changes, PME will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
If you use the website after the amended Privacy Policy has been posted, you will be deemed to have agreed to the amended Privacy Policy.
Policy coverage
This Privacy policy covers PME's treatment of personally identifiable information that Company collects when you are on the PME site, and when you use Company's services.
This policy also covers PME's treatment of the following:
Collection of information, type and purpose
The information PME gathers enables the Company to personalize, improve and continue to operate the Services. In connection with certain aspects of the Services, PME may request, collect and/or display some of the User’s personal identifiable information. PME collects the following types of information from the Users:
Personal information – When the User creates an account in Platform, the User will provide personal information like, username, password, email address, office or residential address and phone numbers. The User acknowledges that this information may be personal to the User, and by creating an account for access to the Services and providing Personal Information to PME, the User allows others, including PME, to identify the User and therefore may not be anonymous. We may use the User’s contact information to send information about PME’s Services. PME reserves the right to contact the User when it believes it is necessary, such as for account recovery purposes.
Content – PME allows you to provide content to the Platform, such as written comments and enquiries which may be retained by PME indefinitely, even after the User terminates the account. PME may continue to disclose such content to third parties in a manner that does not reveal personal information, as described in this Privacy Policy.
IP and related information – PME automatically receives and record information from the User’s web browser when the User interact with the Platform, including the User’s IP address and cookie information. This information is used for fighting spam/malware and also to facilitate collection of data concerning the User’s interaction with the Platform such as the number and frequency of visitors to the Site. PME may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify the User personally. This type of aggregate data enables PME to find out the frequency of User visits of to analyze and improve them.
Purpose - PME will use the Personal information of the User, if the User had provided it for a specific purpose. PME may also use the registration data that User provides to personalize the User experience with PME and for verification purposes. PME may also use contact information from the User registration data to send information about the Platform and to keep informed of other products and services that may be of interest to the User. User contact information is also used to reach out to when necessary, regarding issues concerning the use of the Platform and PME Services. PME uses the personal information collected to help improve the Platform and it products and services and provide better insights to the Users.
PME may use the User Personal information to create aggregate data. like demographics, usage or other characteristics of the Users as a group without disclosing personal information. The User IP address is also used to gather broad and specific demographic information as well as for validation purposes.
Request for modifications
If your Personal information changes, including identity, demographics etc., you may correct, update or delete your Personal information, or deactivate your account, by emailing our Company at info@promanage.biz .
Obligations of the User
User must at all times respect the terms and conditions of the then current Terms of Services and Privacy Policy. This includes respecting all intellectual property rights which may belong to PME and to the third parties.
User must not create or otherwise communicate any information which may be deemed to be injurious, violent, offensive, or racist which may otherwise violate the purpose and spirit of the Platform and its community of users.
User must not provide information to the Platform and/or users, which the User believes might be injurious or detrimental to your person, professional or social status.
Any violations of these guidelines may lead to restriction, suspension or termination of your services by PME.
Transfer of businesses
PME might sell or buy businesses or assets or in the event of a corporate sale, merger, reorganization, dissolution or similar event, the Personal information of the User may be part of the transferred assets. The User will be notified by a prominent notice on the Platform and website of any change in ownership or uses of your personal information.
Advertising and Marketing
The User hereby with his/her consent agrees to that by submitting his/her e-mail address via the Platform/website and/or obtaining Services from PME, the User agrees to receive e-mail from PME and our third-party advertisers. PME will retain the right to contact the User via telemarketing, when necessary, in accordance with the applicable laws.
Opt-out and Data Retention
If User decides to stop receiving future communications from PME, the User can send an e-mail with your Login Name and e-mail address to info@promanage.biz .
PME will retain personal data and the data the Platform process on behalf of its customers for as long as needed in order to provide the Platform services and as required by the applicable laws.
Third Party websites
PME takes your privacy very seriously. However, there may be times when we need to disclose your personal information to third parties.
PME reserves the right to share recordings of all phone calls made between any user and PME; any user and service provider of PME through BVN, to legal, accounting or other advisors that provide professional services and / or who assists us in training, quality monitoring and quality enhancement of our services to the user and / or service providers.
You hereby grant your irrevocable consent to PME to share such call recordings with third parties for such purposes. You further disclaim and / or abandon any right to sue PME in relation to the same. Such third parties shall be bound by strict confidentiality agreements which limit their use of such information.
Spamming
Commercial messages or promotional messages from businesses or organisations are not permitted on the network. PME provides a Platform for its Users, but the website must not be used as a medium for marketing or selling to our Users.
No advertising or promotion is allowed except where it is for an event, publication or similar item that has direct relevance to the subject of discussion and is non-commercial in nature.
The User shall not post chain letters, promote pyramid schemes or recruit members for any network marketing or multilevel marketing businesses.
Disclosure as required by Law
It is possible that PME may need to disclose personal information of the User when required by law. PME will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
PME may disclose personal information of User to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Copyrighted materials
Uploading copies of copyrighted material as a whole or in part on the Platform and www.promanage.biz by the User without explicit permission from the copyright owner shall be deemed to infringe on the copyright and this applies to materials such as text, images, music, movies, games, and other software in digital and analog format. PME reserves the right to immediately delete such material without prior permission / consultation from the User. If the User suspects that an image submitted to the Platform or www.promanage.biz is copyright protected and has been used fraudulently, please contact us immediately or send us an email to info@promanage.biz.
Security
PME takes reasonable steps to protect Personal information collected from the User from loss, misuse, unauthorized access, disclosure, alteration and destruction. In particular, e-mail sent to or from the Platform or www.promanage.biz may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. The User is instructed to keep this in mind when disclosing any Personal information to the Platform or to any other party via the Internet. The security of the User’s personal information is important to PME. When the User enter sensitive information on our order forms, we encrypt the transmission of that information using appropriate technology.
Legalities
All Users are reminded that they may be held legally accountable for what they say or do online. In particular, Users may be held liable for any defamatory comments, threats and / or untrue statements or other illegal and fraudulent claims made by them.
PME does not endorse the opinions expressed by its Users, and if any User fails to observe the above rules of conduct at any time, PME reserves the right to terminate the registration of the User and / or delete all their contributions (either temporarily or permanently) from the Platform and website, depending on the nature and severity of the breach and without prior warning or consent of the User.
Registration as a User of this Platform at any time past or present and use of the Platform and all its product / service offerings will be taken as acceptance of the above rules of conduct. PME's decision on all matters is final and binding on its members. Legal jurisdiction for all disputes is the High Court of Chennai.
You can reach TEAM PME anytime by writing to info@promanage.biz and PME will respond to the User in a timely manner. PME hopes the User to have an enjoyable and rewarding experience on the Platform.
Grievance Officer
In keeping with the provisions prescribed in the Information Technology Act 2000 and Rules made there under and as amended from time to time, the name and contact details of the Grievance Officer are provided below:
The Grievance Officer,
ProManage Platforms Pvt Ltd
RMZ Millennia Business Park
2nd Floor, Campus 1A, No. 143
Dr. MGR Road, Kandanchavadi,
Chennai, Tamil Nadu - 600 096, India
- legal@promanage.biz
Google Oauth Consent and Scope Permission
1. Information We Collect
We collect the following types of information to provide our services:
Client Data: Business information such as company name, address, phone number, email address, and business descriptions.
Google Account Data: Access to Google My Business, Google Calendar, and related tools (with customer consent) to manage their profiles.
Social Media Account Data: OAuth tokens and permissions to manage social profiles (e.g., scheduling posts, replying to comments).
Communication Data: Chat messages or inquiries routed through business communication channels for operational purposes.
Usage Data: Analytics on how customers use our services to improve functionality.
2. How We Use Your Information
The information we collect is used for the following purposes:
Profile Management: Creating, updating, and managing your Google My Business profile and other social media accounts.
Business Communication: Facilitating communication between you and your customers via chat tools.
Calendar Syncing: Adding, editing, and deleting calendar events with customer approval.
Service Improvement: Enhancing our platform’s functionality and user experience.
Compliance and Security: Ensuring compliance with legal obligations and maintaining security.
3. Sharing and Disclosure
We share your information only when necessary:
With Third-Party Platforms: Data shared with Google, Facebook, or other platforms is strictly limited to the scope of our services and as authorized by you.
With Service Providers: We use trusted partners to assist in providing our services, such as cloud hosting or analytics.
Legal Compliance: We may disclose information if required by law or to protect our rights and the rights of others.
4. Your Data Rights
As a customer, you have the following rights:
Access and Portability: You can request a copy of the information we have collected.
Correction and Deletion: Request corrections to inaccurate data or deletion of your personal information.
Revoking Consent: You can withdraw consent for accessing third-party platforms (e.g., Google My Business or Google Calendar, OAuth tokens and permissions to manage social profiles) at any time.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system can guarantee complete security. We advise you to maintain the confidentiality of your credentials.
6. Third-Party Integrations
Our platform integrates with third-party services such as Google, Facebook, and others. By using these integrations, you agree to their respective privacy policies. For example:
Google Services: Google My Business and Google Calendar interactions are governed by Google’s Privacy Policy.
Social Media Platforms: Facebook, Twitter, and other social media tools you authorize.
7. Changes to this Policy
We may update this policy to reflect changes in legal requirements or our practices. We will notify you of significant changes by email or on our website.
ProManage's use and transfer to any other app of information received from Google APIs will adhere to API Services User Data Policy, including the Limited Use requirements.
Meta OAuth (Facebook & Instagram)
1. Introduction
We respect your privacy and are committed to protecting the personal information you share when using our services. This section explains how we collect, use, and protect data obtained via Meta’s OAuth for Facebook and Instagram integration.
2. Information We Collect
When you log in via Facebook Login or Instagram Login (Meta OAuth), we may request the following permissions (scopes):
Facebook / Instagram Scopes
pages_show_list – See the list of Facebook Pages you manage.
pages_read_engagement – Read content (posts, comments) from your Pages.
pages_manage_posts – Create, edit, or delete your Page posts.
business_management – Manage your business assets such as ad accounts, Pages, and Instagram accounts.
instagram_basic – Access your basic Instagram profile information and media.
instagram_business_basic – Access basic business profile information for Instagram.
instagram_content_publish – publish content directly to Instagram business accounts.
instagram_business_content_publish – The instagram_business_content_publish permission allows an app to create organic feed photo and video posts on behalf of a business user.
pages_messaging – Send and receive messages through Facebook Pages.
pages_manage_metadata – Read and update your Page settings and metadata.
instagram_manage_messages – Manage and respond to Instagram Direct messages.
instagram_business_manage_messages – Manage messages for Instagram business accounts.
3. How We Use This Data
The collected data will be used solely to:
Authenticate your account.
Display your name, profile picture, or account details in our application.
Fetch, manage, and publish content on your behalf (only for connected accounts).
Provide analytics, insights, and engagement reports.
Manage incoming and outgoing messages.
Improve our services and user experience.
4. Data Storage and Security
We do not sell or rent your personal data.
All access tokens are stored securely and encrypted.
We store only the minimum data required for functionality.
You may revoke permissions at any time from your Facebook or Instagram account settings.
5. Consent
By logging in via Facebook or Instagram, you consent to:
The collection and use of your data as outlined above.
Meta sharing data with our application according to the scopes you approve during login.
