What is Contacts Generated Widget in ProManage?

The Contacts Generated module in ProManage offers a centralized view of all leads generated for your business across integrated communication channels. This feature helps businesses measure the effectiveness of different lead sources, track performance over time, and optimize engagement strategies.

Key Metrics

1. Overall Leads Generated
2. Displays the total number of leads collected from all active sources within the selected date range and location.
3. Sources Included:
4. BVN Calls
5. Google Chat
6. WhatsApp
7. Microsite
8. BVN Call
9. Shows the number of leads generated via Business Virtual Number (BVN) calls, allowing you to assess the call-based lead performance.
10. Google Chat
11. Displays the number of leads acquired through Google Chat interactions on your Google Business Profile.
12. Microsite
13. Highlights leads originating from your ProManage Microsite, enabling tracking of web-based lead generation effectiveness.
14. WhatsApp
15. Tracks the number of leads generated via integrated WhatsApp Business messaging.

Important Notes

1. If any source (BVN Call, Google Chat, Microsite, WhatsApp) is not activated or integrated in your ProManage account, its corresponding metric will be displayed as N.A. (Not Applicable).
2. To ensure complete and accurate reporting, verify that all relevant features are enabled and integrated.

Practical Use Cases

1. Identify the highest-performing lead source to prioritize marketing and customer engagement efforts.
2. Compare lead volumes across different channels to optimize resource allocation.
3. Track lead trends for specific campaigns or time periods to measure ROI.