How is the leaderboard score calculated?

Post updated 20-Jan-2026
ProManage
20-Jan-2026

How is the leaderboard score calculated?


The leaderboard score is calculated based on the star ratings received in reviews during the selected month. Each review contributes points depending on its star rating, and these points are added up to form the total score.


Points assigned to each star rating

  1. 5-star review → +10 points
  2. 4-star review → +5 points
  3. 3-star review → +2 points
  4. 2-star review → –5 points
  5. 1-star review → –10 points


How the score works for different location types

Location (Individual Business):

The score is the total of all points from reviews received by that business during the selected month.


City/State/Groups:

The score shown is the average score of all business locations within that city, state or custom groups.