Fine-Tune Review Insights with Business-Specific Attributes

Fine-Tune Review Insights with Business-Specific Attributes

ProManage now supports Custom Review Attributes apart from the preset Review Attributes - turning scattered customer feedback into focused business intelligence by defining up to five business specific attributes (Wait Time, Refund, Ambience etc.) that align with your strategic goals and drive measurable improvements in your business.

Why It Matters

With Custom Review Attributes, you decide exactly what our sentiment analysis focuses on. This lets you track feedback that reflects your unique business priorities, such as long wait times at your outlets, issues with refund processes, or what people are saying about a specific product, rather than being limited to generic attributes. The result is insights that guide improvements where they matter most, helping you take actions that truly impact your customers and operations.

How to Use

1. Go to Settings > Review Attributes
2. Click “Add Custom Attribute”
3. Define the attribute (1-2 words per attribute) and description (max 200 characters)
4. Save and confirm. Processing may take up to 24 hours.
5. Custom attributes will appear across review filters and insights.

Note: By default, these attributes will only be mapped with newer reviews.

Key Features

Personalized Review Tracking

1. Add, edit, or delete up to five custom review attributes.

Changes can be made only by CMO users which will reflect in the platform.

Integrated Review Insights

1. Custom attributes appear in:
2. Review Sentiment Table (Insights > Reviews)
3. Review Filter Panel (Active/Previously Mapped)
4. Sentiment Tags, marked with a custom badge

What’s Next

1. Define your custom review attributes via Settings > Review Attributes.
2. Leverage this feature to identify key strengths & improvement areas from GMB reviews.
3. Share filtered insights with your team using built-in exports for deeper analysis.

Thank you for your continued partnership with ProManage. We are committed to helping you transform every review into actionable business intelligence, now uniquely tailored to your business needs.