An Overview of Call Logs in ProManage

The Call Logs in ProManage provides a centralized view of all customer calls received across your business platforms. With this feature, users can access, manage, and listen to call recordings-helping businesses ensure better customer service, monitor quality, and gain insights into customer interactions.

Key Capabilities

1. Unified Call Tracking - View all business calls in one place.
2. Call Playback - Listen to call recordings directly within ProManage.
3. Call Insights - Access details such as caller information, duration, and timestamp.
4. Download Option - Download recordings for record-keeping or training purposes.
5. Playback Controls - Adjust playback speed for efficient review.

How to Listen to a Call Recording

Follow the steps below to access and listen to a call recording in ProManage:

Step 1: Go to the Call Logs page in ProManage.

Step 2: Select the specific call you wish to review.

Step 3: Click on the Play icon shown next to the call duration. A pop-up window will open.

Step 4: In the pop-up, click the Play button to listen to the call.

Additional Options Available

When reviewing a call, you can:

1. Play Recording - Start or pause playback of the call.
2. Download Recording - Save the call recording locally for reference, compliance, or training.
3. Adjust Playback Speed - Control the speed of playback for faster or more detailed review.

With the Call Logs module in ProManage, businesses can track, monitor, and improve customer conversations with ease, ensuring better service quality and accountability.